Refund policy
Thank you for supporting our small business & ministry!
Here’s what we say from our heart, but below this is the legal response for those who try to take advantage of the system when we grow. For returns, we will accept returns if everything is in the original packaging and unopened and we will cover shipping. Once the item is returned, we will inspect it to confirm it hasn’t been opened to process the refund. For opened items, we will address this on a case by case basis to determine if a refund is processed or a store credit is issued. The refund or store credit will be determined based on the resale value of the opened product once it is inspected. You will have 14 days of receipt to inform of us of your return and then 3 days to ship it once we provide the shipping label. We will be flexible if the 3 day return window cannot be met. We will also understand gear can be defective and those issues will be addressed on a case by case basis in coordination with the company who makes the product to ensure you are taken care of. For items lost in shipping, we have shipping insurance on products to ensure you are protected. If we missed anything or you have questions feel free to ask! Info@reviveoutdoors.org is the email to ask or call 205.908.8716. Our heart is to have exceptional customer service as you help support our mission. We are grateful for you and understand you are trusting us with your hard earned dollar and we will steward that well!
When you return an item to us:
- The item must retain all tags and show no signs of use.
- Use the original packaging whenever possible. Otherwise use a strong and secure carton, sealed securely with tape.
- If returning an online order, please include the original packing slip.
- Exceptions will be made on a case by case basis, regarding defective items.
- Orders will be subject to a 5% restocking fee unless defective or damaged.
All sales are final on gift cards, clearance sale items, hats, and worn & washed items.
Items eligible for returns must be new, unused and contain all original product packaging & accessories.
Online Returns:
If you choose to return your item that was an online purchase, shipping and handling cannot be refunded. However, if the item is defective/damaged, or if a shipping error was made, we will refund postage and handling charges for that item. Please email us directly to let us know you have sent an online return back to us.
Ship to 6370 S Chalkville Road, Trussville, AL 35173. Upon receiving your item, we will confirm your return and communicate via email within 4 business days.
We will do everything possible to expedite the handling of your return. Please allow sufficient time for us to receive and inspect the return purchase. If you are requesting a credit card refund, please allow one billing cycle for credit to appear. Orders will be subject to a 5% restocking fee unless defective or damaged.
Gifts:
If the item was marked as a gift when purchased and or when shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. For in store gift returns, a gift card credit will be given.
It is important to us that you are taken care of! We will do whatever we can to make this possible. Thank you!